Solutions Process Resources About Get Started

Start a conversation.

You do not need to know the technical details. You do not need a brief. Tell us what is happening and we will take it from there.

What to expect.

  • 1

    You reach out

    Tell us what is happening with your online reputation. A bad review, a suspended listing, a crisis unfolding, or something you cannot quite diagnose. Whatever it is - just tell us.

  • 2

    We respond within 24 hours

    A real response from someone who has read what you wrote. Not an autoresponder. If we can help, we will tell you how. If we cannot, we will tell you that too.

  • 3

    An assessment, not a pitch

    We look at your situation across every relevant platform - your ratings, your reviews, your listings, your search results. The output is a clear picture of where things stand.

  • 4

    A clear recommendation

    What can be done, what it will take, and what it will cost. No surprises. You decide whether to proceed.

No obligations. The conversation costs nothing. If FiveStars is not the right fit for what you need, we will tell you - and where possible, point you in the right direction.

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Prefer something different?

Email directly

Prefer a plain email? No problem.

hello@fivestars.nz

Read first

Not ready to talk? Start with our resource library. Practical guides for managing your online reputation.

Browse resources

Urgent situation

If something is actively unfolding - a crisis, a viral post, a time-sensitive appeal - say so in your message. We prioritise accordingly.

Email with urgency