Privacy Policy

FiveStars (operated by Gray & Shinn Limited) respects your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us:

• Name and email address when you submit a contact form
• Company name, if provided
• The content of messages you send us

We also collect standard web analytics data (page views, referral source, device type) through privacy-respecting analytics tools. We do not use third-party advertising trackers.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry
• Discuss potential engagements
• Send you resources you have requested

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never send you unsolicited marketing emails unless you have explicitly opted in.

Confidentiality

FiveStars treats all client information with absolute confidentiality. Details of engagements, reputation situations, and business information shared during assessments or active work are never disclosed to third parties without explicit written permission.

Data Storage and Security

Your data is stored on servers located in Australia and New Zealand. We use industry-standard security measures to protect your information. Contact form submissions are encrypted in transit.

Cookies

We use essential cookies required for the website to function. We do not use tracking cookies or third-party advertising cookies.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information

Contact

For any privacy-related enquiries, contact us at hello@fivestars.nz.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.