Last updated: April 2026
FiveStars (operated by Gray & Shinn Limited) respects your privacy. This policy explains how we collect, use, and protect your personal information.
We collect information you provide directly to us:
We also collect standard web analytics data (page views, referral source, device type) through privacy-respecting analytics tools. We do not use third-party advertising trackers.
We use the information you provide to:
We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never send you unsolicited marketing emails unless you have explicitly opted in.
FiveStars treats all client information with absolute confidentiality. Details of engagements, reputation situations, and business information shared during assessments or active work are never disclosed to third parties without explicit written permission.
Your data is stored on servers located in Australia and New Zealand. We use industry-standard security measures to protect your information. Contact form submissions are encrypted in transit.
We use essential cookies required for the website to function. We do not use tracking cookies or third-party advertising cookies.
Under the New Zealand Privacy Act 2020, you have the right to:
For any privacy-related enquiries, contact us at hello@fivestars.nz.
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.