Last updated: April 2026
These terms govern your use of the FiveStars website (fivestars.nz), operated by Gray & Shinn Limited.
This website is provided for informational purposes. You may browse, download, and print content for personal, non-commercial use. You may not reproduce, distribute, or commercially exploit any content without prior written permission.
All content on this website - including text, design, code, and visual elements - is the intellectual property of Gray & Shinn Limited unless otherwise stated. The FiveStars name, logo, and brand assets are trademarks of Gray & Shinn Limited.
Articles published in our resource library are provided for educational purposes. While we strive for accuracy, the content represents general online reputation management principles and may not apply to your specific situation. Resource articles do not constitute professional advice. Platform policies and processes change frequently - always verify current policies directly with the relevant platform.
FiveStars does not guarantee specific outcomes. Review removal, profile reinstatement, and other platform-dependent actions are ultimately decided by the platforms themselves. FiveStars pursues the best possible outcome through systematic, expert approaches - but cannot control third-party platform decisions.
Information submitted through our contact forms is used solely to respond to your enquiry and discuss potential engagements. See our privacy policy for details on how we handle your data.
Professional engagements between FiveStars and clients are governed by separate engagement agreements. These website terms do not form part of any professional engagement.
This website is provided "as is." Gray & Shinn Limited makes no warranties regarding the accuracy or completeness of the content. To the maximum extent permitted by New Zealand law, we exclude liability for any loss or damage arising from your use of this website.
These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
We may update these terms from time to time. Changes will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated terms.
For any questions about these terms, contact us at hello@fivestars.nz.