Every engagement follows the same structured process. You do not need to know what is wrong or what platform is involved. That is our job.
You tell us what is happening. We look at your reputation across every relevant platform and give you a clear picture of where things stand.
Tell us what is happening. A bad review, a suspended listing, a crisis, falling ratings - or just a sense that your online reputation is not where it should be. You do not need to diagnose the problem. That is what the assessment is for.
FiveStars reviews your presence across every relevant platform - Google, Trustpilot, TripAdvisor, Facebook, industry-specific platforms, and search results. We look at ratings, review content, listing health, search visibility, and competitive context.
The assessment output is a structured summary: what is happening, why it is happening, what can be done about it, and what it will take. For straightforward situations this is a focused conversation. For complex cases it is a written report.
Initial response within 24 hours. Assessment delivered within 3-5 working days.
Once you approve the recommendation, we get to work. The scope depends on whether the engagement is Defend or Grow.
Challenging reviews through platform-specific processes. Filing appeals for suspended listings. Managing active crises across social media. Addressing negative search results. Each action follows a systematic approach built on deep knowledge of how each platform works.
Designing and implementing review capture sequences. Optimising platform listings. Setting up monitoring and alert systems. Training your team on review response. Building the infrastructure that turns your online reputation into a competitive advantage.
You receive clear, professional updates at every stage. No jargon. No ambiguity. You know exactly what has been done, what is in progress, and what is next. If the situation changes - a platform responds, a new issue surfaces, the strategy needs adjusting - we tell you immediately.
Defend: days to weeks depending on urgency and complexity. Grow: typically 4-8 weeks for system implementation.
The situation is resolved. What happens next depends on the type of engagement and what you need going forward.
The problem has been addressed. You receive a summary of what was done, the outcome achieved, and what to watch for going forward. If the situation recurs or a new issue surfaces, you know exactly where to come back.
The review capture systems are built, the platforms are optimised, the monitoring is active. From here, you can either manage it yourself with our documentation and training, or move to an ongoing arrangement where FiveStars manages your reputation continuously.
Some businesses want continuous, professional reputation management. FiveStars monitors all platforms, responds to reviews, manages challenges as they arise, and provides monthly reporting. Your online reputation is in professional hands.
The first conversation costs nothing. No obligations. Just tell us what your business is facing.
Start a conversation