What they find - your star rating, your reviews, your search results - determines whether they pick up the phone. FiveStars manages, defends, and grows the online reputation of New Zealand businesses.
Something has happened to your online reputation - or you have realised it is not where it should be. Either way, you need someone who knows exactly what to do.
Your Google Business Profile has been suspended and you cannot work out why. Your business is invisible to every potential customer searching for what you do.
A review has been left that does not tell the full story - and it is sitting at the top of your listing, costing you business every day it stays there.
Your star rating has dropped and you are watching customers choose your competitors. You have tried responding to reviews but the numbers are not moving.
Something has gone viral on social media and it is spiralling. You need someone who can step in and manage it. Now.
You want to build your reputation proactively - generate more reviews, improve your ratings, and turn your online presence into a competitive advantage.
You do not need to know the solution. You just need to tell us what is happening.
View all solutionsEvery engagement starts the same way. You do not need to know what is wrong. That is our job.
You tell us what is happening. We look at your reputation across every relevant platform - your ratings, your reviews, your listings, your search results. The output is a clear picture of where things stand and a recommendation for what can be done.
We get to work. For Defend engagements, this means challenging reviews, recovering listings, managing crises, or addressing search results. For Grow engagements, this means building review capture systems, optimising platforms, and establishing monitoring. You receive clear, professional updates throughout.
The situation is resolved. For Defend engagements, the problem is addressed and we provide a summary of what was done and what to watch for going forward. For Grow engagements, the systems are in place and either handed over to your team or managed on an ongoing basis.
Whether your reputation needs defending or growing, FiveStars brings specialist depth across every platform where ratings and reviews matter.
Something is wrong. A review needs challenging. A listing needs recovering. A crisis needs managing. Negative search results need addressing. Defend engagements are scoped, outcome-driven, and finite. You come with a situation. We resolve it.
Your reputation is stable, but it is not working for you yet. Grow engagements build the systems that generate reviews, optimise your presence across platforms, and turn your online reputation into a genuine competitive advantage.
Every review platform has its own policies, appeal processes, and escalation paths. FiveStars knows them all.
Policy-based review challenges, fake review investigation, response strategy, and systematic approaches to improving your Google star rating.
Suspended profile reinstatement, verification disputes, ownership recovery, duplicate resolution, and profile optimisation for local visibility.
Review challenges, business account management, category corrections, and strategies for building a verified review presence that reflects the real experience.
Management centre challenges, ranking issues, review response strategy, and reputation building for New Zealand tourism operators and hospitality businesses.
Facebook review management, Reddit reputation defence, coordinated attack response, and de-escalation strategies across all social platforms.
Negative content in branded search, review snippet management, knowledge panel corrections, autocomplete issues, and brand bidding defence.
If your customers check your reviews before they buy, book, or call - your online reputation is a business asset. FiveStars works with businesses across every industry where star ratings and reviews influence decisions.
Not every negative review can be removed - but many can. A practitioner's guide to Google's review policies, the flagging process, and when to escalate.
A suspended listing means your business is invisible on Google. What causes suspension, how the appeal process works, and what to do if your first appeal fails.
Most satisfied customers never leave a review unless prompted. The timing, the channel, and the phrasing that turn happy customers into public advocates.
You do not need a brief. You do not need to know the technical details. Just tell us what your business is facing and we will take it from there. The first conversation costs nothing.
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