Your Google Business Profile is your visibility on Google. When it is suspended, disabled, or unverified - your business is invisible to every potential customer searching for what you do.
Google suspends profiles for policy violations, guideline changes, and sometimes for reasons that are difficult to determine. FiveStars identifies the cause, prepares the documentation, and manages the appeal process.
A disabled listing is different from a suspended one. The appeal process is different, the evidence requirements are different, and the escalation paths are different. FiveStars knows the distinction and pursues the right approach.
Verification disputes, ownership conflicts, and unverified listings. Whether you need to claim a listing, resolve a verification failure, or recover ownership from a previous manager.
Duplicate listings split your reviews, confuse customers, and create visibility problems. FiveStars identifies duplicates, consolidates reviews where possible, and ensures your primary listing is the one Google surfaces.
Someone has claimed or modified your listing without authorisation. FiveStars recovers control through Google's ownership verification and dispute resolution processes.
Categories, attributes, photos, posts, Q&A - every element that affects where you appear in local search results and how compelling your listing looks to potential customers.
Your profile was suspended and Google's notification does not clearly explain why. You have tried the standard reinstatement form and it was rejected. We diagnose the actual cause and pursue the appropriate appeal path.
You have tried postcard verification, phone verification, and video verification - and none of them are working. We identify what is causing the failures and pursue alternative verification paths.
A previous web developer, a former employee, or someone you cannot identify has ownership of your Google Business Profile. We recover control through Google's dispute processes.
Your profile has been reinstated but you want to make sure it does not happen again. We review your profile for compliance risks and implement preventive measures.
Whether your profile is suspended, unverified, or just not performing - tell us the situation.
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