Social media crises move fast. Reddit threads go viral. Facebook reviews pile up. A single post can reshape how potential customers see your business. FiveStars manages social media reputation across every platform.
Reddit threads about your business can surface in branded search results and influence potential customers for months. We manage the response - knowing when to engage, when to stay silent, and how to de-escalate.
Facebook recommendations and reviews are visible to your audience and their networks. We manage review responses, report policy-violating content, and optimise your page settings for reputation control.
Review bombing, brigading, and coordinated negative campaigns require a specific, structured response. We document the attack, report to platforms, and manage the narrative while the situation is active.
When something goes viral, the first hours matter most. We provide immediate triage - assessing the situation, identifying the risk, and implementing a de-escalation strategy before the situation compounds.
During active crises, FiveStars monitors all platforms daily - tracking new posts, comments, shares, and media coverage. You receive clear updates on the trajectory and any actions needed.
After the immediate crisis passes, the recovery phase begins. We plan and execute the return to normal - rebuilding positive content, addressing lingering search results, and strengthening your reputation infrastructure.
A customer posted on social media, it got shared widely, and now the situation is spiralling. Comments are piling up and the narrative is out of your control. We step in to manage the response and de-escalate.
Someone posted about your business on Reddit months ago and the thread now appears when people search your name. It is shaping first impressions for every potential customer who Googles you.
A cluster of one-star recommendations appeared on your Facebook page from people who have never been your customers. We document the pattern and pursue removal through Facebook's reporting processes.
A former employee is posting about your business across multiple platforms. We assess what can be addressed through platform policies, what requires a different approach, and how to manage the situation discreetly.
If something is unfolding right now, say so. We prioritise urgent situations.
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