Trustpilot has its own policies, its own challenge process, and its own logic for how reviews are handled. FiveStars knows the system and works within it to manage your Trustpilot presence.
Trustpilot allows anyone to leave a review, even without a verified purchase. We document the evidence and submit challenges through the right process to get non-genuine reviews addressed.
Your Trustpilot profile is in the wrong category, which affects how potential customers find you and how your TrustScore compares to competitors. We correct category placement and business information.
Your TrustScore does not reflect the quality of your service. We assess why - whether it is a volume issue, a response gap, or reviews that should be challenged - and build a plan to improve it.
You do not have a Trustpilot profile, or it exists but has not been claimed. We set up and optimise your business account and integrate it into your review capture strategy.
Whether it is a review that needs challenging or a TrustScore that needs building - tell us the situation.
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